FAQ

  • What services do you offer?

    We provide short-term rental full service property management solutions, including online property listing creation, vendor hiring and management, pricing optimization, guest communication, cleaning coordination, maintenance management, owner reporting, property physical walkthrough's and so much more!

  • What is your refund policy?

    Refunds for bookings are subject to the cancellation policy associated with the specific property booked. For full details, please refer to our Cancellation Policy.

  • What is your cancellation policy?

    Our cancellation policy varies depending on the property and the booking platform used. Typically, guests can cancel their reservations up to 48 hours before check-in for a full refund. Cancellations made within 48 hours of check-in may be subject to partial refunds based on property rules. Please refer to your reservation confirmation for more details.

  • How can I contact customer service?

    You can reach us via email at info@onejozzby.com, by phone at (984)284-0684 or via live chat available on our website from 9 AM to 5 PM EST, Monday through Friday. Address: 2304 Hillsborough St., Ste. 200, Raleigh, NC 27607

  • What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure online payments from reseravtions through our payment processor, Stripe. All transactions are processed in USD.

  • How is my personal data used?

    Your personal data is used to facilitate the booking process and manage your stay. We prioritize your privacy and security. For more details, please see our Privacy Policy.